NAVCHETANA KENDRA HEALTHCARE PRIVATE LIMITED (“Company”, “We”, “Us”, or “Our”) is committed to protecting the privacy of those using our services and accessing our website: https://navchetanakendra.in/ (hereinafter referred to as the “Website”).
This Privacy Policy is formulated in accordance with the Information Technology Act, 2000 (“IT Act”), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”), and aligns with the principles of the Digital Personal Data Protection Act.
The Website is owned and operated by NAVCHETANA KENDRA HEALTHCARE PRIVATE LIMITED, a company incorporated under the Companies Act, with its registered office at:
E-138/A, Opposite Metro Pillar No. 176, Block E, Shastri Nagar, New Delhi, Delhi - 110052.
By using or accessing this Website, you hereby accept and consent to the terms of this Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use this Website or submit any personal information.
Note on Geographic Scope: Our services, including the sale and shipping of products, are currently available exclusively within the territory of India.
We may collect the following types of information:
Personally Identifiable Information: Name, shipping address, billing address, telephone/mobile number, and email address.
Sensitive Personal Data:
Financial information (collected via secure third-party payment gateways) such as bank account or card details.
Health-related information (physical or mental health conditions, medical history) provided by you to help us suggest the right Ayurvedic products or wellness solutions.
Device & Technical Information: IP address, browser type, device identifiers, and location data to improve your shopping experience.
Transaction Information: History of products you have purchased or shown interest in.
We collect information directly from you when you register on our site, place an order, or subscribe to our newsletter. We also use "Cookies" and similar tracking technologies (web beacons, pixel tags) to enhance your experience. You may refuse cookies through your browser settings, though this may limit some website functionalities.
We use your information to:
Process and fulfill your orders (Shipping within India only).
Communicate with you regarding order status, payments, and promotional offers.
Tailor our Ayurvedic and healthcare products to your specific needs.
Comply with legal obligations and prevent fraudulent transactions.
Data Sharing: We do not sell your personal data. We may share information with trusted third-party service providers (e.g., courier partners like Delhivery/BlueDart, payment gateways like Razorpay/CCAvenue) solely to perform tasks on our behalf. These partners are bound by confidentiality agreements.
We implement a variety of security measures, including SSL (Secure Sockets Layer) encryption, to maintain the safety of your personal information. Your data is stored on secure servers. While we take every reasonable precaution, no method of transmission over the internet is 100% secure, and users are encouraged to protect their account passwords.
Correction: You have the right to update or correct your personal information.
Withdrawal of Consent: You may withdraw your consent for us to use your data at any time by contacting our Grievance Officer. Please note that this may result in our inability to provide certain services or fulfill orders.
Erasure: You may request the deletion of your data, subject to legal retention requirements for tax and audit purposes.
Our Website is intended for use by adults (18+). We do not knowingly collect personal information from minors. If we discover a minor has provided us with data without parental consent, we will delete it immediately.
In accordance with the Information Technology Act and E-Commerce Rules, the name and contact details of the Grievance Officer are provided below. For any privacy concerns or complaints, please contact:
Grievance Officer: Mr. Shubham Raj Gupta
Designation: Director
Company: Navchetana Kendra Healthcare Pvt Ltd
Address: E-138/A, opposite Metro Piller, Block E, Shastri Nagar, New Delhi, Delhi, 110052.
Email: info@navchetanakendra.com
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the website constitutes acceptance of the revised policy.
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